Industry-Leading Technical Certifications

Our team maintains current certifications across all major technology domains:

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Comptia IT Operations Specialist (CIOS)
• CompTIA Secure Infrastructure Specialist (CSIS)
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Technology Associate (MTA) Security Fundamentals
• Microsoft Technology Associate (MTA) Networking Fundamentals

West Virginia State Compliance

• Licensed Non-Profit Corporation in the State of West Virginia
• State Business License current and in good standing

Professional Standards

• Adherence to all applicable consumer protection laws
• Compliance with Federal Trade Commission (FTC) guidelines
• Regular legal review of all policies and procedures

Zero Data Storage Policy

We do NOT store your personal data on our systems.

Our remote support sessions are designed to:

• Provide immediate assistance without data retention
• Leave no trace of personal files or information on our equipment
• Maintain your privacy through temporary, session-only access
• Implement secure remote access protocols

Emergency Service (Critical Issues):

We evaluate after-hours requests on a case-by-case basis, prioritizing:

• Business-critical system failures
• Security incidents requiring immediate attention
• Emergency situations affecting work or safety

Urgent Service:

• Same-day response during business hours (9 AM – 5 PM EST)
• Next business day response maximum

Scheduled Service:

• Response within 24 hours
• Flexible scheduling to meet your needs

Customer Satisfaction Commitment

100% Satisfaction Guarantee:

If we can’t fix it, we will not bill you!

• Clear communication of all work performed

Service Quality Standards:

• Complete explanation of all work performed
• Written summary of recommendations and next steps
• Follow-up contact within 24 hours
• Educational approach to help you understand and prevent future issues
• Clear, upfront pricing with no hidden fees
• Detailed invoices showing all work performed
• No surprise charges or upselling pressure
• Competitive rates reflecting our non-profit mission

Serving Our Community

As a non-profit organization, our mission extends beyond profit.

Technology Equity: Providing affordable technology support to under-served populations. We offer lower rates for low-income individuals and families offering greater accessibility to those in need.

Education Focus: Teaching customers to become more technology-confident

Transparent Operations: Financial accountability and mission-driven service

We continuously review and update our security protocols, insurance coverage, and service standards to ensure we provide the highest level of protection and service to our community.

This Trust & Safety page reflects our current policies and protections.

For the most up-to-date information or specific questions about our security protocols, please contact us directly.

Your trust is our foundation. Your security is our commitment. Your satisfaction is our mission.

Data Protection Compliance

• Customer Privacy: We never sell or share customer information
• Secure Communications: All customer interactions are confidential

Industry Best Practices

• Continuous Training: Regular updates on security and service best practices
• Technology Standards: Use of enterprise-grade security tools and protocols
• Documentation: Comprehensive records of all service interactions